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Artech House UK

How to Order

The Artech House 100% Satisfaction Guarantee

We will promptly refund your payment for any book returned with the invoice within 30 days and in saleable condition. Artech House GUARANTEES it!

United States, Canada, South America, and Australia

Payment Information

Prepayment is required. Mastercard, VISA, American Express, and Discover accepted. Make checks payable to Artech House (payment in US dollars only). Please note that credit charges may appear on your statement as from Horizon House rather than Artech House.

Special offer codes (from Artech House coupons or other Artech House promotions) should be entered in the "Promotion Code" box on the order form. Discounts and special package offers are net, no additional discounts apply.

All prices are subject to change without notice.

Shipping

USA
Orders are shipped by United Parcel Service (UPS). Please include your full street address — UPS does not deliver to Post Office boxes. Allow 7-10 working days after receipt of order.

Shipping & Handling Charges: $5 for the first item; $3.50 for each additional item.

Special shipping rates are available for orders of six or more items. Please contact Artech House for details.

Outside USA
Orders are shipped by US Postal Service Surface Mail.

Shipping & Handling Charges: $5 for each item.

Express Shipping

Contiguous USA
Available within the U.S. Most orders ship within 48 hours.

UPS Next Day Air—$20 for the first item, $5 for each additional item.
UPS 2nd Day Air—$12 for the first item, $3 for each additional item.
FedEx or Emery Airfreight—Please provide your FedEx or Emery account number to use either of these services. A $10 handling fee is charged for this additional service.

Outside Contiguous USA
Air Shipment: $20 for the first item, $10 each additional item.

Customer Service

If you have a question about your order, invoice, or payment, please call our customer service department toll-free at 800-225-9977, or fax us at 781-769-6334, or email us at artech@artechhouse.com. We'll be happy to help.

Your Money-Back Guarantee

We will promptly refund your payment for any book returned within 30 days after you receive it, less the shipping and handling fee, provided the book is in saleable condition. Software is non-returnable. Defective disks will be replaced. IPF® books are non-returnable. Returns must be accompanied by your invoice and sent to:

Artech House
c/o Publishers Shipping and Storage
231 Industrial Park
46 Development Road
Fitchburg, MA 01420
USA

Course Textbook Policy

To review a book for possible course adoption, send a written request on your university letterhead
(include your fax number) to:

Artech House
Attn: Marketing Department
685 Canton Street
Norwood, MA 02062
USA
Fax: 1-781-769-6334

Please include the following information:
Book Title and ISBN Number
Course Title
Course Length
Course Level
Number of Students Expected
Required or Suggested Reading
Current Text Used

U.K., Europe, Middle East, Africa, and Asia

Payment Information

Corporate purchase order or pre-payment required. Mastercard, Visa, American Express, and Discover cards accepted: include expiration date, signature, and daytime telephone number. Eurocheques and personal cheques drawn on a UK bank are accepted. Please Make cheques payable to Artech House in sterling. Please note that credit charges may appear on your statement as from Horizon House rather than Artech House.

Special offer codes (from Artech House coupons or other Artech House promotions) should be entered in the "Promotion Code" box on the order form. Discounts and special package offers are net, no additional discounts apply.

All prices are subject to change without notice.

Shipping

Orders to all destinations are shipped via Royal Mail, by second-class post within the UK and by airmail outside the UK. There is a £4.00 postage and packing fee for the first item and £2.50 for each additional item for all orders mailed within the UK and Europe. Airmail to the rest of the world is £9.00 per item.

In the UK, please add 17.5% VAT for all software and video orders.

All books in stock will be shipped within 48 hours. Allow 4–5 working days for delivery within the UK, 5–15 working days for delivery within Europe and 15–25 working days for delivery to Middle East, Africa, and Asia.

Express Service

We also offer an express delivery service worldwide (via UPS). Please call for further details or a quote.

Customer Service

If you have a question about your order, invoice, or payment, please call our customer service department at +44 (0)20 7596-8750, or fax us at +44 (0)20 7630-0166 or email us at artech-uk@artechhouse.com. We'll be happy to help.

Your Money-Back Guarantee

We will promptly refund your payment for any book returned within 30 days after you receive it, less the shipping and handling fee, provided the book is in saleable condition. Software is non-returnable, although defective disks will be replaced. IPF® books are non-returnable. Returns must be accompanied by your invoice and sent to:

NBN International
Attn: Returns
Airport Business Centre
10 Thornbury Road
Plymouth PL6 7PP

Course Textbook Policy

If you wish to review a book for possible course adoption, please send a written request on your university letterhead to:

Artech House Books
16 Sussex Street
London, SW1V 4RW, UK

Please include the following information:
Book Title and ISBN Number
Course Title
Course Length
Course Level
Number of Students Expected
Required or Suggested Reading
Current Text Used

How to Order

We have made every effort to ensure that buying an item from our website is as simple as possible.

You can search the website for information by either using the “Search" button or by browsing through our subjects, using the listing located on the left hand side of the Artech House home page. When the item you have selected appears on screen, you will be asked to select a location to obtain the price. After choosing your location, an “Add to Cart” button will appear on screen, allowing you to add the item to your shopping cart. Shipping costs will be automatically figured for you according to your location.

You may continue to shop by adding desired products to your shopping cart or conveniently checkout by clicking the “My Cart” located in the navigation bar at the top of the screen. The checkout page will show you the contents of your shopping cart and give you the option of either removing the item you have placed in the cart or editing the quantity. You can also enter a "Promotion Code" if applicable and choose your shipping information.

At the bottom of the screen you are prompted to login in. You will either register for the first time, or returning customers can simply enter in their email address and password. New customers will then be asked for their billing and shipping details. This information will appear for returning customers. If you are ready to finalize the buying process and leave our website, just select "Checkout." You will not be charged for any items until you proceed all the way through checkout.

Privacy Policy

When you order, we need to know your name, mailing address, e-mail address, telephone number, credit card number, and expiration date. This allows us to process and fulfill your order.

When you place orders, we use a secure server. The Secure Sockets Layer (SSL) encrypts all information you input before it is sent to us. Furthermore, all customer data we collect is protected against unauthorized access.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but we do require them to be enabled in order for you to successfully navigate the site.