Description
Effective communication is the most powerful tool a manager can use. This is especially true for project managers who are tasked with coordinating the efforts of every project member as well as maintaining an open dialog with senior executives. Helping professionals achieve a high-level of communications expertise is the goal of this second edition book and CD-ROM package. The book explains how to energize projects, create momentum, and achieve success by talking and listening to staff members. Moreover, it teaches how to effectively communicate project status and requirements to executive management. The valuable CD-ROM supplies the toolsù to do the job right- ready-to-use documents, forms, reports, and project templates that help ensure effective, clear, and consistent communication. This second edition also includes new changes from A Guide to the Project Management Body of Knowledge (PMBOK), Fifth Edition, as well as new material on evolving tools such as social media. As new technology has found its way to the marketplace, simple approaches from years gone by are modified for cloud-sharing tools, social media, and other considerations.
Table Of Contents
The Nature of Project Communications - The Role of the Project Manager in Communications. Common Communications Problems and the Communications Model. Selecting the Right Tools.; Project Communications Technology - Computer-Based Technology. Audio Technologies. Video Technologies. Traditional Media. Conclusion.; Communication Tools in the Initiating Processes - Approvals. Business Case. Business Justification. Cost Case. Cost Estimate. Customer Requirements. Feasibility Analysis. Forecasts. Impact Analysis. Mission Statement. Organization Chart. Press Release. Project Proposal. Project Request. Quality Policy. Risk Models. Scope Statement. Statement of Work. System Requirements.; Communications Tools in the Planning Processes - Budget Plan. Change Control Plan. Communications Plan. Comprehensive Test Plan. Cost Baseline. Data Flow Diagrams. Design Specifications. Development PlanPersonal/Individual. Development PlanStrategic. Document Control Plan. Goals and Objectives. Help Desk Procedures. Human Resource Plan. Issues Log/Issue Management Plan. Kickoff Meeting Agenda. Milestone Chart/Milestone List. Performance Baseline. Project Customer Presentations. Project Management Plan. Project Plan. Project Schedule. Quality Management Plan. Quality Metrics. Resources Plan. Responsibility Matrix. Risk Management Plan. Risk Mitigation Plan (Risk Response Plan). Schedule Baseline. Schedule Management Plan. Schematics/Blueprints. Scope Document. Scope Management Plan. Stakeholder Assessment Matrix. Stakeholder Management Plan. Task List. Team Charter. Testing Plan. Work Breakdown Structure.; Communications Tools in the Executing Processes - Acceptance Test Results. Action Item Register. Change Requests and the Change Request Log. Data Dictionaries. Effort Statement. Gantt Chart. Memos. Presentations. Problem Resolution. Prototype. Risk Register. Scope Change Control Form. Technical Documents. Work Results. ; Communications Tools in the Controlling Processes - Control Book. Dashboard Report (e.g., Scorecard). Earned Value Analysis. Issues List. Meeting Minutes. Performance Reports. Progress Report. Recovery Plan. RYG/RAG Tool/Analysis. Status Reports. Summary Reports. Team Report. Variance Report. ; Communications Tools in the Closing Processes - As-Built Drawings. Final Report. Final Variance Analysis. Formal Acceptance Document. Lessons Learned. Phase or Project Closeouts. Project Archives. User Acceptance Documents. ; Implementing Communications Tools - Stakeholder Considerations. Organizational Considerations. Verbal Communication. Evaluating Communications Effectiveness. ;
Author
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Carl Pritchard
Carl Pritchard is the principal and founder of Pritchard Management Associates, Frederick Maryland. An internationally recognized author and lecturer, he frequently speaks about the opportunities of risk management at conferences and seminars throughout the world. He is also the U.S. correspondent for Project Manager Today, a journal published in the U.K.