This new book shows you how utilizing the latest advances in Information Technology can improve the quality of communication for your company or organization, both internally and externally. In definitive detail, it describes how to create effective networks using the newest groupware technologies: the Internet, workflow systems, document management systems, and more. The book also presents a new design method that enables you to choose the groupware technology best suited to the social and managerial needs of your organization. If you 're a business systems analyst, communications manager, or IS manager responsible for developing communications or workgroup technologies for your company, you 'll welcome this comprehensive guide that helps you to...Provide better, more effective support to workgroups; Redesign work processes, using IT to improve cooperation in distributed groups; Develop platforms that provide communication services to distributed groups. Supported by nearly 200 illustrations and helpful real-life case studies, this book is also a valuable information source for Intranet designers and an excellent text in graduate and undergraduate computing, information science, and business courses.
1. The New Environment: Computers and Communications. The Major Impacts. People Working Together. The Impact on Professions. What Are the New Paradigms? 2. Working in the Networked Enterprise: New Work Environments. Changes to Work Practices. Supporting New Work Practices. Benefits of Cooperative Work. 3. Groups: Characterizing Interactions. Describing Group Activities. Dividing Work Into Groups. Group Characteristics. Social Factors - Acceptance of New Systems. 4. Processes and Workflows: Roles and Processes. Classifying Processes. Important Quality Process Properties. Notification Schemes. Representing Processes. Improving the Process. 5. The Changing Organization: An Historic Perspective. Future Trends. Technology and Organizational Change. Re-engineering the Business. Electronic Commerce. Networks and Alliances. The Enterprise Directory. 6. Interfaces for Collaborative Work: Criteria for Interface Design. Methods for Supporting Groups at the Interface. Synchronous Collaboration. Asynchronous Collaboration. 7. Platforms: Platforms for Networking. Describing Platforms. Providing Platforms. 8. Networks: Network Software and Hardware. Protocols. Network Configurations. Basic Messaging Services. Repository Services for Groups. 9. Commerce on the Internet: Internet. World Wide Web. Business Use of the WWW. Business-to-Business Links. The Intranets - Using the WWW Within the Enterprise. 10. Platforms for Collaborative Systems: Identifying Requirements. LOTUS Notes. Other Platforms. Setting up Discussion Databases. Combining Technologies. 11. Repositories and Coauthoring: Repository Structures. Managing Document Development. Coauthoring Processes. Development Processes in Asynchronous Environments. Commercial Systems for Document Management. 12. Workflows: Workflow Systems. Commercial Systems. 13. Meetings and Conferences: Meetings. Videoconferencing. Electronic Meeting Rooms. Extended Meetings. 14. Building Cooperative Systems: Design to Achieve Alignment. Two Broad Alternatives for Networking Enterprise. Methods for Developing Systems. Testing the Systems. 15. Analyzing Work Practices: Finding Out About Systems. Representing the Findings. Rich Pictures. 16. Conceptual Representation: Logical Analysis. Going Into Detail. 17. Designing the System: The Major Development Steps. System Development. Phase 1 - Developing an Understanding. Phase 2 - Specifying Network Services. Phase 3 - Selecting Commercial Network Services and Platforms. 18. Future Networking Trends: The Major Parameters. Technical Strategies. Development Strategies. Who Will Provide the Services?
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Igor Hawryszkiewycz
Igor Hawryszkiewycz is a professor of computing science at the University of Technology, Sydney, Australia. He holds a Ph.D. in computing science from the Massachusetts Institute of Technology and has over 25 years of experience in computing, specializing in information systems design, databases, and most recently, in designing networking systems. He has published three books dealing with databases and systems analysis.