Managers' Guide to CENTREX helps you understand the advantages and disadvantages of using CENTREX (central exchange) services to provide telephone and data communication facilities. The book offers information about CENTREX and the experiences of its users which is of vital concern to telecommunication and information system managers in most businesses, institutions, and governmental organizations. This book also looks at the relationship between CENTREX and ISDN, and shows how major manufacturers of central office equipment are linking these services together and creating a unified product.
Preface. CENTREX in Review. CENTREX Systems and Features. Management of CENTREX Systems. Data Communications Through CENTREX. CENTREX and ISDN. Evaluating CENTREX Systems. CENTREX in Financial Services. CENTREX in Retailing. CENTREX in Government and Universities. Implementing a CENTREX System. Case Studies. Appendices: Key System Suppliers. Management System Suppliers. Voice Messaging Systems. Local Transmission and Remote Systems. Glossary of CENTREX System Features.
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John R. Abrahams
John R. Abrahams is a consultant with TelSys Associates in Oakville, ON, Canada. He received his M. Sc. in computer systems from Trinity College, Dublin, Ireland. He is also the author of Manager's Guide To Centrex (Artech House, 1988).